Elderly fallers account for 10% of all 999 calls to the Welsh Ambulance Service, and often there’s no need for an emergency ambulance and almost half of fallers can be safely treated at home.

We’re working with the Welsh Ambulance Service NHS Trust on a programme called the Falls Response Service, which plays a pivotal role in helping people in the home when they need it most. Our aim is to improve the treatment of people who have fallen at home, to reduce waiting times for them, and prevent unnecessary admissions to hospitals.

We work across Wales, where our falls assistants provide an initial response to safely lift patients from the floor, where there are no injuries or a minor injury as a result of a fall. They will assess the patient, and work with the Clinical Contact Centre and Ambulance Service to ensure the most appropriate treatment is given and any onward referral is given if needed.

Our Falls Response Service has helped over 8,000 people who have fallen at home get back to their feet since it began as a pilot in 2018, saving numbers of emergency ambulance callouts, freeing them up to attend more life-threatening calls.


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