Patient Transport Services

Discover our Patient Transport Services. A division of St John Ambulance Cymru - Ambulance Operations 

one of our patient transport services ambulances

We understand that going places is not always easy. Whether you have something temporary like a broken leg or a longer-term disability - traditional transport can sometimes be out of the question. 

As a leading provider of patient transport services in Wales we have been transporting patients throughout Wales, the UK and beyond for over twenty years. We are a name you can trust, with many thousands of patients transported every year - 26,500 in 2021. 

Using our fleet of Ambulances and highly trained staff we provide support to the NHS, nursing homes, insurance companies, and to private individuals.  

We give each customer a service that is as individual as they are and can put together a tailor-made transport plan that meets their requirements.

Why travel with St John Ambulance Cymru


We accommodate the needs of all our patients


Our vehicles and equipment are checked regularly


You will receive a professional service from us


We provide the highest quality of care for patients

Care and community

We are proud to serve communities in Wales

Would you like to make an enquiry for our services?

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If you would like to find out more about the services we can offer you, please contact us, choosing 'Patient care and transport' as your reason for getting in touch and our team who will be happy to answer your questions. You can also call 0330 058 6591.

Whether you are going home after an operation, travelling to a hospital some distance away, have a special journey request or require transport from an airport after a holiday repatriation our team of professionals will get you there. We can even handle the collection and delivery of medical equipment and notes.

With a fleet of vehicles on call seven days a week 365 days a year we can support our customers whenever they need us, even at short notice.

We provide a fleet of both emergency and non-emergency ambulances. Our vehicles are routinely inspected every day, fitted with emergency medical equipment, and meet the latest UK and Quality Standards including ISO9001 Quality Management System, ISO14001 Environmental Management & ISO45001 Health & Safety Management System.

Our professional crews are trained in ambulance aid and are taught how to lift and handle patients safely. Staff are DBS checked, carry an ID card, and are dressed in St John Ambulance Cymru uniform.

It will depend on several factors please contact us and we can provide further guidance.

All our crew members are trained to deliver high quality patient care and to always maintain patient dignity and respect. We work hard to try and provide a service that best suits the needs of all our patients.

A request for a gender specific crew may be possible in some cases. However, advance planning will be required, therefore booking must be made further in advance.

We pride ourselves on operating an efficient and professional service. However even more importantly when you travel with St John Ambulance Cymru you are also helping care for your community!

Every penny we make through our Patient Transport Services goes straight back into our charitable work providing vital first aid treatment and training across Wales.

Looking for other ways to get involved?

Whatever you enjoy doing and however much time you can commit, there’s a volunteer role for you.

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