Closing date - 23/11/23

Closing Time - 08:00:00

Cardiff/Flexible Location - Hybrid Working

Head of HR

Permanent - Full time - 35.0 hours per week

Head of HR

Full-time, permanent

Salary: £50k - £54k

Hours: 35 hours per week

Location: Cardiff/flexible location – hybrid working


St John Ambulance Cymru

We’ve supported people and communities across Wales since 1880. We existed before the NHS in Wales and provided the earliest medical support to those who were sick or injured.

Since March 2020, we’ve worked closely with Welsh Ambulance Service NHS Trust (WAST) and NHS Wales, increasing our capacity and developing new innovative ways of working to assist and relieve the overwhelming pressure on the frontline brought about by COVID-19.

We’ve helped by continuing to provide care and support to people when they’ve needed it most. This includes caring for people at Wales’ field hospitals, being there for people at vaccination centres and strengthening our Urgent Care Support within the ambulance service.

Now, in 2023, we continue performing a major role in strengthening community resilience and ensuring people are trained in first aid so they can be the difference between a life lost and a life saved.

We fulfil key front-line roles to support vulnerable people, in addition to offering the opportunity for people from all backgrounds to develop their personal skills and confidence to support our charitable and income generating services whilst assisting their own career development.

As a charity, we partner with the Welsh Ambulance Service NHS Trust and NHS Health Boards, providing ambulance support services in addition to delivering our Falls Response Service, helping people who’ve fallen at home, back to their feet.

We maintain our reputation as being the leading organisation to deliver first aid training to both commercial businesses and local-based communities including schools throughout Wales.

We also give support to the people of Wales through:

  • Medical duties at events
  • Community based divisions
  • Falls Response Service
  • Community First Responders (CFR)

Our focus is developing new, innovative services to help us achieve our mission of saving lives and enhancing the health and wellbeing of communities in Wales.

We’re undergoing an extensive and exciting programme of modernisation, forward thinking, encompassing a review of our existing services, financial and workforce models and we’re developing a rejuvenated culture aligned to our core vision and values to improve our overall people experience.

What you'll need to be successful

To help us develop this rejuvenated culture and improve our overall people experience, we’re offering this exciting opportunity to join our team as a talented and experienced Head of HR.

This role will be critical in supporting the Executive Team to create a positive experience for managers, employees, volunteers, and applicants, delivering transformed modern business partnering and people services to all parts of the charity.

This role will be further critical in creating a climate and culture which enables our people to realise their potential within a supportive, safe, continuous improvement and learning environment, conducive to positive levels of health and well-being.

This is a true leadership role where the post holder will be expected to work well under pressure, manage their own workload to achieve objectives and demonstrate the highest standards of integrity, leadership and fairness at all times. The post holder will be able to effectively coach, manage and motivate staff to reach their full potential and uphold our organisational values.

What you'll need to be successful

To achieve the above, we’re looking for a talented and confident Head of HR with a proven track record of driving modernisation through continuous improvement initiatives, using tried and tested methods as well as through the use of innovative techniques.

You’ll have a ‘passion for people’, motivated by creating the best experience possible for our staff and volunteers, from the point of application through to the point of exit. You’ll be a confident communicator with the ability to influence senior stakeholders by providing expert advice, supported by up-to-date and relevant knowledge of employment legislation.

You’ll also have a proven track record of developing teams and individuals within a supportive and coaching environment, identifying key strengths and weaknesses with the ability to produce accurate action plans, acting as a catalyst for personal development.  

In return, you’ll have access to a range of benefits including, but not limited to:

  • 27 days holiday (excluding bank holidays)
  • Access to a Blue Light Card, providing various discounts at more than 15,000 retailers.
  • Employee Assistance Programme (EAP)
  • Enhanced maternity/paternity scheme
  • Access to Private Medical Care
  • Home/flexible working
  • Various training and development opportunities

How to Apply


Please download the attached application form and send it to along with your CV by midday on Friday 24th November 2023.

Alternatively, you can contact Andy Jones, Interim CEO/Director of People & OD, at, to arrange an informal chat.

Looking for other ways to get involved?

Whatever you enjoy doing and however much time you can commit, there’s a volunteer role for you.

Donate Volunteer