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In this role you will commonly undertake the following duties:
- Performing on scene assessment including the taking of clinical observations.
- Providing medical intervention to assist in the care of the patient up to the post holders assessed ability.
- Transferring of patients to and from specific locations.
- Dealing with patient needs in a caring, attentive, and professional manner.
- Reporting safeguarding concerns for vulnerable adults or children via approved methods.
- To assist in the use of manual handling equipment including carry chairs, stair climbers, wheelchairs, stretchers and lifting cushions when at the scene.
- Liaising with health care professionals and other staff efficiently and professionally.
- Completing required paperwork in a timely manner and in accordance with St John Ambulance Cymru and contract procedures.
- Attending and successfully completing all training courses associated with the post as well as regular self-directed study and professional development.
- Ensure compliance with all infection prevention and control procedures.
- Maintaining regular contact with the Managers/Customers to ensure that all work is covered.
- Conducting daily vehicle & equipment checks
- Maintaining the professional image of St. John at all times.
- Such other duties appropriate to the position as may be required by your team leader.
Please note:
- *35 hours per week (*140 hours over a 4 week period) – Shifts will consist of a mixture of days and nights
- Salary: £13.10 per hour (20% uplift on hours worked between 10pm & 6am)
What you'll need to be successful
The Urgent Care & Falls Assistant is responsible for providing a high level of quality and effective care to patients within the community, under the direction of the Welsh Ambulance Service NHS Trust (WAST) or other clients. This role will be providing transportation for high-dependency and non-emergency patients or attending falls response or welfare calls in a timely manner.
The Assistant will attend patients and service users and act in accordance with St John Ambulance Cymru policies and procedures. The assistant is responsible for providing a patient assessment at scene, the provision of any suitable emergency treatment or support in line with the trained clinical scope of practice or contract requirements.
The service operates 365 days a year and we provide 24-hour support, so day and night-time working will be required as well as working on weekends in a shift pattern. If successful in the role, the candidate will be expected to lone work comfortably on times, during day and night shifts, therefore you must be confident in your own skills and able to work under pressure.
Falls Responders operate over 12-hour shifts, 0730-1930 (Days) and 1930-0730 (Nights) with the possibility to overrun, other duties may have varying shift times. Rotas are typically published 6 weeks in advance.
What you'll need to be successful
Experience in providing care to patients/clients in a variety of settings, NEPTS or Urgent Care is desirable. You will need to be able to work either as a team or on your own, follow procedures but also be able to think outside the box as and when situations arise.
You will have excellent communication skills, confident in completing paperwork and have the ability to work calmly and effectively in difficult and pressurised situations. We are particularly keen to hear from people who have experience with working with people with disabilities or over the age of 50.
You will have 2 years driving experience and hold a valid Full UK Driving licence with no more than 6 penalty points. You should have eligibility to work and live in the United Kingdom.
Please note that due to the nature of this role you will be required to have an Enhanced DBS check.
How to Apply
If you this sounds like you, we’d love to hear from you! Please note in your application which of the locations/shifts you would like to be considered for.
To apply please complete our online application form ensuring your submission reaches us by 11:59pm on Friday 5th September 2025. We reserve the right to close the advert early if we receive sufficient applicants.
If you would like an informal chat about the role, you can email our Operations Delivery Lead, Carl Neale.